Faq
Frequently Asked Questions (FAQ)
How do I choose the right size for my tie?
To choose the right size for your tie, consider your neck size and the desired length. Most standard ties are adjustable and will fit your style. For bow ties, they are usually one-size-fits-all with adjustable straps to fit your neck. If you’re unsure, feel free to reach out to our customer service for assistance.
What is the delivery time for my order?
Delivery time depends on the shipping method you choose.
- Standard Shipping: Usually takes 5-7 business days.
- Expedited Shipping: Typically takes 2-3 business days.
- We offer free shipping on orders over $50 within the continental U.S. You can track your order using the tracking number sent to you via email.
Do you offer custom or made-to-order ties?
Yes, we offer custom-made ties! If you want a unique tie with a specific color, pattern, or embroidery, please contact us for more information about our customization options.
Can I return or exchange my tie if I'm not satisfied?
Yes, we accept returns and exchanges within 30 days of receiving your product. The tie must be in its original condition with all tags attached. Return shipping costs are the responsibility of the customer, unless the product was damaged or incorrect. Please refer to our Return and Exchange Policy for more details.
What materials are your ties made from?
We use premium fabrics such as silk, linen, and high-quality cotton, ensuring that each tie is comfortable, durable, and stylish. You can choose from a wide variety of textures, patterns, and colors to match your personal style.
How can I contact you for more information or help with my order?
If you have any questions or need assistance, our customer service team is here to help. You can contact us via email at customer@hasseltie.com
