We strive to deliver your order as quickly and efficiently as possible. Below are the details regarding our shipping and delivery process.

1. Shipping Time:

• Orders are processed within 1-2 business days of receipt.
• Delivery times may vary based on your location and the shipping method chosen at checkout.

• • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Typically takes 2-3 business days.
  • Overnight Shipping: Orders placed before 12 PM will be delivered the next business day.

2. Shipping Costs:

• Shipping costs are calculated at checkout based on the destination and the shipping method selected.
• We offer free standard shipping on orders over $50 within the continental U.S.

3. Shipping Carrier:

• We use trusted shipping carriers such as USPS, FedEx, and UPS for all deliveries.
• Once your order has shipped, you will receive a tracking number to monitor your package.

4. International Shipping:

• At this time, we only offer shipping within the United States. We do not currently offer international shipping.
• Orders shipped to Alaska and Hawaii may take longer to arrive, and additional shipping charges may apply.

5. Delivery Issues:

• If your order has not arrived within the estimated time, please contact our customer service team at customer@hasseltie.com with your order number for assistance.
• We are not responsible for delays caused by the shipping carrier or weather conditions.

6. Order Modifications and Cancellations:

• Once an order is placed and processing has started, we are unable to modify or cancel the order. If you have any questions or concerns, please contact us as soon as possible before the order is processed.

7. Lost or Damaged Items:

• If your order is lost or damaged during transit, please contact our customer service team immediately.
  
  • If the item is lost, we will work with the shipping carrier to resolve the issue and provide a replacement.
  • If the item is damaged, we will arrange for a replacement or issue a refund, depending on your preference.

8. Contact Information: For any shipping inquiries, please contact our customer service team:

• Email: customer@hasseltie.com