Return and Exchange Policy

We are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we guarantee an easy and transparent process for returns and exchanges, in accordance with U.S. consumer protection laws.

1. Returns:

• We accept returns within 30 days from the date you receive your product.
• The product must be unused, in original condition, and with all tags intact.
• Full refund: After the return is approved, the amount will be refunded to your original payment method.
• Return shipping is the responsibility of the customer, unless the product is damaged or incorrect.

2. Exchanges:

• We accept exchanges within 30 days after receipt, as long as the item is in original condition and has not been used.
• Exchanges for products of different values will be adjusted with the payment or refund of the price difference.

3. Items Not Eligible for Return or Exchange:

• Personalized products, such as custom-made ties, are not eligible for return or exchange, except in cases of manufacturing defects.
• Damaged or used products after receipt will not be accepted for return.

4. Return and Exchange Process:

• To initiate a return or exchange, please contact our customer service at [email] or by phone at [number] and provide your order number.
• You will receive detailed instructions and a return form to process the return shipment.
• The customer should securely package the item to avoid damage during return shipping.

5. Refunds:

• The refund will be processed after inspection of the returned item and may take 7-10 business days to appear on your bank statement, depending on the payment method.

6. Damaged or Incorrect Products:

• If you receive a damaged or incorrect item, please contact us immediately so we can provide a free replacement or a full refund.
• No additional shipping fees will be charged for returns in the case of shipping errors or product defects.

7. Contact for Returns and Exchanges:

• For more information or to initiate a return process, please contact our customer service team:
  
  • Email: customer@hasseltie.com 

8. Consumer Rights:

• Our return and exchange policy complies with U.S. Consumer Protection Laws, and you have the right to request a refund or exchange if the product is defective or does not match the description.